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how to create great things

IDEA VISUALIZATION FOR SERVICE DESIGN

Use visualization to create infographics explaining the Service Design process to people unfamilair with it.

the challenge:

the outcome:

How to Make Great Things:

A process story book that documents and explains the service design process.

MY ROLE

Interviewer

Editorial Design

Content Strategist

THE TEAM

Natalie Su

A book documenting the service design process

My partner and I used the power of storytelling to create a book that explains our process. For each chapter, we created separate infographics based on readings about service design. We interviewed several people to iteratively test prototypes of infographics until we arrived at one satisficing design that enabled people to understand our content. Each process of iteration is a chapter that explains what we did, as well as what that certain aspect of service design is, from ideation to implementation.

 

Take a look at                  for infographics you can print out to share with your team!

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Show them

We simply showed our viewer the infographic and asked them to tell us what they understood.

Tell them

We briefly explained the infographic to the viewer and asked them to tell us what they understood. 

Work with them

We create our infographic together with the viewer who understands the content already.

The interview process

To test the infographics, 3 different styles of interviewing were used based on different levels of involvement. This helped improve the design of the infographics and the final book

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From the book:

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The final book: how to create great things

To view the final result and to see the infographics, use the issu link below:

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